Privacy Policy

This Privacy Policy explains how GoodFellas Air Conditioning & Plumbing ("GoodFellas," "we," "us") collects, uses, and shares information when you use our website or contact us for service in Tucson and the surrounding areas.

Information we collect

• Information you give us: name, phone number, email, service address, and the details of your request when you call, book, submit a form, or request an estimate.
• Information collected automatically: IP address, device and browser type, pages viewed, and referring pages, through cookies and similar technologies.
• Advertising identifiers: click identifiers such as gclid and utm parameters when you reach us from an ad, used to measure which ad produced your visit.

How we use your information

• Respond to you, schedule and provide service, and follow up on your request.
• Send transactional text messages and calls about your service (scheduling, confirmations, dispatch updates) where you have consented.
• Send marketing messages only where you have separately opted in.
• Measure advertising performance, improve our website, and prevent fraud.

Text messaging

If you provide your mobile number and consent, we may send you text messages related to your service request, and, if you separately opt in, promotional messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to marketing texts is not a condition of purchasing any service. Mobile opt-in data and consent are not shared with third parties for their own marketing.

Cookies and analytics

We use Google Analytics, Google Ads, and the Meta Pixel to understand site usage and measure advertising. These services may set cookies and receive information about your visit. You can opt out of Google Analytics via the Google Analytics opt-out browser add-on, and manage ad personalization in your Google and Meta account settings.

How we share information

We do not sell your personal information. We share it only with:

• Service providers who help us operate, such as our CRM, scheduling and dispatch software, and communications and analytics vendors.
• Advertising platforms (Google, Meta) to measure and improve campaign performance.
• Others when required by law or to protect our rights.

Your choices and rights

You may opt out of marketing messages at any time. If you are a California resident, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of the sharing of your information, subject to applicable law. To make a request, contact us using the details below.

Data retention and security

We keep your information only as long as needed for the purposes above or as required by law, and we use reasonable administrative and technical measures to protect it. No method of transmission or storage is completely secure.

Children

Our website is not directed to children under 16, and we do not knowingly collect their information.

Changes

We may update this policy from time to time. The effective date above reflects the latest version.

Contact us

GoodFellas Air Conditioning & Plumbing, 6907 Linda Vista Blvd, Tucson, AZ 85743. Call (520) 201-8545 or email info@goodfellasac.com.